Frequently Asked Questions

Department of Wonder is an immersive, mixed-reality fantasy filled with intrigue and surprise. Wielding a light-gathering lantern, guests are charged with bringing light to darkness by unraveling stories and solving puzzles amidst a fantastical universe of remarkable interactive experiences and curiously colorful characters. Adults and kids alike will be captivated by this enchanting and whimsical journey where curiosity is constantly rewarded inside a realm where the boundaries between physical and digital reality dissolve.

  1. Visit our website (you’re already here!), select a day and time, and purchase tickets.
  2. Arrive and park. We recommend arriving 20 minutes prior to your ticketed time. 
  3. Find your group and get your tickets ready.
  4. Join the check-in queue at your designated time slot.
  5. Get ready to be #wonderized.

Get ready for a curious adventure! A Department of Wonder experience guide will welcome you to the Lamp Maker’s Shop where you will check in and receive your lantern. Your lantern will serve as your wayfinder during your visit. Plus, you can look forward to exploring the lantern shop as you wait to begin your quest.

Department of Wonder is located in Sugar Land Town Square at 2180 Lone Star Drive. 

There’s plenty of parking around Sugar Land Town Square but we recommend parking in the Lone Star Garage at the corner of Lone Star Drive and Brazos Drive (across from PF Chang’s). 

You should plan on being at Department of Wonder for about one hour. 

We think it is! However, kids that are able to explore Department of Wonder independently will have the best experience (and so will their parents). Note: Children ages 3 and under do not need a ticket.

We sure can. Just show the ticket QR code on your smartphone.

Department of Wonder is best experienced with the energy of a group . . . a group of friends, a group of strangers, or anywhere in between. As a result, we limit ticket inventory to ensure that full groups of guests enjoy Department of Wonder together. As groups of 20 are filled, we will open additional date and time options.

If you have questions about our ticketing system, please contact concierge@deptofwonder.com.

You are welcome to purchase a ticket at the Department of Wonder location. Stop by and our guides will help you find an available time.

We do not provide refunds or credits for tickets less than 48 hours from your experience, but are happy to find an alternate time for your party to attend the experience. Please note that no refunds or credit is given for changes from dates with higher prices to dates with lower prices. For more details concerning a refund, please contact us at 281-302-5598 or concierge@deptofwonder.com.

If you need to cancel tickets or make changes to your order, please contact us at 281-302-5598 or concierge@deptofwonder.com. No refund or credit is given for changes from dates with higher prices to dates with lower prices.

To learn about our open positions, email jobs@deptofwonder.com. 

You will have your hands full with your magical lantern but go for it. That being said, photos and media taken at Department of Wonder are for personal use only; the sale of photography or video is not permitted. Also, please leave GoPros and other professional-grade photography equipment at home.

No. Please leave strollers, backpacks and other bulky items in your car.

Yes, Department of Wonder is ADA accessible. Please contact concierge@deptofwonder.com if you have any questions. 

We’ve got your back. Email concierge@deptofwonder.com and let us know what you lost.

The health and safety of our cast members and guests is of the utmost importance. Department of Wonder follows CDC guidelines. We continuously clean all high-touch surfaces as well as nightly deep cleaning. Guests are welcomed and encouraged to wear masks, but it is not a requirement.